Medical Program Assistant-Ophthalmology

Department: School of Medicine and Public Health, Department of Ophthalmology and Visual Sciences, Administration.

About the role

The UW Department of Ophthalmology and Visual Sciences (DOVS) has been a pioneer in comprehensive patient care and paradigm-shifting research for over 50 years. As a DOVS medical program assistant, you’ll play a key role in the success of the department by providing support services to our faculty members, including administrative tasks such as customer service, word processing, transcribing, filing, calendaring, travel arranging and reimbursements. The incumbent may also serve as the primary contact person or customer service representative and subject matter expert. Versatility and organization are key, as the incumbent will also be expected to track, prioritize, organize, and navigate multiple ongoing clinical, research or academic projects. Join us in our mission to save sight across Wisconsin and the world! Requires Health Insurance Portability and Accountability Act (HIPAA) and Personal Protective Equipment (PPE) knowledge or training. This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.

Responsibilities

• Identifies opportunities for program improvements and makes recommendations to the appropriate entities
• Assists in coordinating the complex daily activities of providers or program(s) by entering information into databases, maintaining files and materials, and preparing reports
• Serves as the primary contact and subject matter expert for specified program policies and procedures
• Schedules logistics and secures or distributes resources for program meetings, department events, conferences, and travel
• Coordinates with senior management to define program goals and fiscal objectives
• Performs administrative tasks including telephone customer service, word processing, transcribing, filing, and calendaring
• Acts as the primary liaison for providers or programs and refers stakeholders to providers, agencies, patients, and staff

Requirements

• 2 years of administrative experience or equivalent
• Microsoft Suite experience or equivalent
• H.S. Diploma (preferred)

Preferred Qualifications

• Exceptional Customer Service experience
• Organizational Skills

Schedule

Monday through Friday 8:00 a.m. - 4:30 p.m.

Pay

The starting salary for the position is $18.91/hour but is negotiable based on experience and qualifications.

Benefits

• Generous vacation, holidays, and sick leave
• Competitive insurances and savings accounts
• Retirement benefits

For more information, refer to the campus benefits webpage and the SMPH University Staff Benefits Flyer.