Medical Practice Patient Representative

Responsibilities

• Greets and welcomes patients upon arrival and communicates pleasantly and effectively.
• Ensures accuracy of patient's information, including demographics and insurance.
• Answers phones, routes calls, takes messages, and assures accurate communication both verbally and via the EMR system.
• Schedules and reschedules appointments according to office protocols.
• Maintains and models the organization's values.
• Fulfills all compliance responsibilities related to the position.
• Collects co-pays and reconciles money for deposit.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation where applicable.

Requirements

• Ability to travel between practices as needed.
• Manual: Little or no manual skills/motor coordination & finger dexterity.
• Occupational: Little or no potential for occupational risk.
• Physical Effort: Very Heavy effort. May exert up to 50 lbs. force.
• Physical Environment: Generally pleasant working conditions.