Medical Operations Manager/ Practice Manager

About the role

As a Clinic Manager at Medi-Weightloss Raleigh, you’ll be at the heart of our mission, leading a fast-paced, multifaceted operation with enthusiasm and precision. This role blends leadership, sales, and clinical expertise, offering you the opportunity to inspire your team, connect with patients, and drive clinic success. You’ll oversee all aspects of clinic operations—clinical, financial, operational, personnel, and administrative—while delivering exceptional customer service and exceeding sales goals.

Responsibilities

• Communicate effectively with patients and staff, both in-person and over the phone.
• Meet or exceed company-defined Key Performance Indicators (KPIs).
• Coach and mentor staff to achieve performance goals, fostering a culture of continuous improvement and professional development.
• Lead weekly team meetings to ensure alignment on goals, provide ongoing training, and maintain franchise consistency.
• Enforce company policies, ensuring clinic cleanliness, staff accountability, and operational efficiency.
• Demonstrate exceptional organizational skills, multitasking, and prioritization to ensure timely and accurate completion of responsibilities.
• Proactively identify and resolve issues related to clinical/operational policies, service levels, or personnel, implementing solutions swiftly.
• Maintain a proactive mindset, anticipating challenges and opportunities before they arise.
• Manage daily operations, including opening/closing procedures, patient registration, scheduling, and cash handling.
• Verify benefits, generate EMR reports, manage product sales, inventory, and banking tasks.
• Use company-approved telephone scripts to schedule appointments and engage with patients effectively.
• Conduct individual consultations to present services, onboard new patients, and drive sales.
• Follow up with patients to monitor progress, address missed appointments, and ensure a positive experience.
• Obtain patient vitals, perform EKGs, administer injections, and phlebotomy (training provided if needed).
• Counsel patients on their progress and dietary goals during weekly visits, providing personalized support.
• Document patient progress accurately in charts and/or EMR systems.

Requirements

• Self-motivated medical professional with a dynamic personality and a passion for helping others.
• Lives a healthy lifestyle and embodies the principles of wellness.
• Basic to advanced knowledge of nutrition and exercise.
• Experience in medical clinic management and a proven track record of leadership.
• Thrives in a fast-paced environment with minimal supervision.
• Outstanding work ethic, dependability, and a commitment to excellence.
• Excels in sales and customer service, with the ability to connect with patients and drive clinic growth.

Benefits

• Health Insurance
• 401K with match
• Paid time off
• Additional wellness benefits available in-clinic