Medical Office Specialist - Structural Heart - Physician Practice

About the role

The Medical Office Specialist plays a crucial role in the outpatient medical office, supporting the team and ensuring patients receive exceptional care and satisfaction.

Responsibilities

• Promotes patient satisfaction through friendly and helpful interactions.
• Greets patients and visitors promptly and courteously.
• Manages the check-in/check-out process, obtaining and verifying required demographic information, collecting copayments, and ensuring appropriate referrals.
• Accurately enters patient demographic information into the EMR and assists with downloading specific health data as needed.
• Provides assistance using electronic check-in methods and kiosks.
• Maintains the EMR system, addressing scheduling, cancellations, and other administrative tasks.
• Communicates effectively and resolves routine matters, escalating complex issues to supervisors.
• Prepares and distributes daily mail correspondence and prepares documents as necessary.
• Ensures patient confidentiality and prioritizes tasks to support high-quality patient care.
• May assist with procedure preparation and instructions as needed.
• Reconciles payments and signs daily cash/payment receipts.
• Oversees front-end operations, addressing supply and equipment needs as required.
• Travels to cover other locations as needed.

Qualifications

• High school diploma or equivalent.
• 1+ years experience working with the public in a customer service setting.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficient in computer systems such as Microsoft Office and Google Suite.
• Excellent written and verbal communication skills.