Medical Office Specialist II

About the role

Community Healthcare Network is seeking a Full-Time Medical Office Specialist who will be a multi-functional position and is a key member of the health team.

Responsibilities

• Greet patients and provide basic orientation to the center and all available services
• Check-in and screen all patients to determine their insurance
• Obtain accurate and complete personal information from the patient as required for registration and enter into the Practice Management System (PMS)
• Monitor the ECW office visits screen to assure patients are processed and checked out timely
• Verify patients' insurance
• Perform a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed
• Assist in the preparation of applications for public entitlements and facilitate the approval process
• Assist with re-certification, as needed
• Keep track of appointment schedules, make and confirm patient appointments and follow up on missed appointments and document in the PMS system
• Collect co-payment fees, track payments and open balances
• Respond to written and telephone inquiries regarding billing information, research accounts for incorrect charges, missing cash payments, correct financial levels and adjust accounts to reflect changes
• Answer multiple telephone calls appropriately and follow up on return calls
• Assist with data collection and report preparation
• Maintain inventory of the equipment stock and supplies
• Scan medical records documentation/reports

Qualifications

• High School diploma or equivalent
• 2 years of related healthcare experience