Medical Office Specialist I

About Us

Community Healthcare Network (CHN) is a not-for-profit organization providing more than 65,000 New Yorkers with primary and behavioral healthcare, dental, nutrition, wellness, and needed support services. Our network includes 14 federally qualified health centers throughout Brooklyn, the Bronx, Queens, and Manhattan, along with a fleet of mobile vans that bring health services to underserved people in need throughout New York City. We provide judgment-free, high-quality healthcare, without regard to race, religion, orientation, gender identity, immigration status, or ability to pay. We turn no one away.

What We Offer

• Growth and development: Access to various healthcare professionals and benefits to deepen understanding and interest in the various disciplines involved in community health programming.
• Supportive team culture: Be a part of an interdisciplinary environment where your ideas and work are valued and encouraged.
• Comprehensive benefits: Including health, dental, and vision insurance, retirement plans, and employee assistance programming.

Responsibilities

• Greet patients and provide basic orientation to the center and all available services.
• Check-in and screen all patients to determine their insurance.
• Obtain accurate and complete personal information from the patient as required for registration and enter it into the Practice Management System (PMS).
• Monitor the ECW office visits screen to ensure patients are processed and checked out timely.
• Verify patients’ insurance. Perform a financial assessment of all new patients and reassessment of established patients on a six-month basis, as needed.
• Assist in the preparation of applications for public entitlements and facilitate the approval process. Assist with re-certification, as needed.
• Keep track of appointment schedules, make and confirm patient appointments, and follow up on missed appointments, documenting in the PMS system.
• Collect co-payment fees, track payments and open balances.
• Respond to written and telephone inquiries regarding billing information, research accounts for incorrect charges, missing cash payments, correct financial levels, and adjust accounts to reflect changes.
• Answer multiple telephone calls appropriately and follow up on return calls.
• Assist with data collection and report preparation.
• Maintain inventory of equipment stock and supplies.
• Scan medical records documentation/reports.

Requirements

• High School diploma or equivalent.
• Bilingual is a plus.