Medical Office Specialist

About the role

As a Medical Office Specialist, you are the first point of contact for the families we serve. You perform a variety of duties, including check-in and check-out procedures, scheduling appointments, verifying insurance, and updating patient accounts. These duties are performed in accordance with federal, state, and local regulations along with established priorities and procedures of the practice.

Responsibilities

• Greet the patient or visitor via telephone or in person
• Answer incoming calls politely and professionally
• Register new patients and update existing patient demographics
• Facilitate patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff
• Respond to patient, prospective patient, and visitor inquiries in a courteous manner; provide medical records, shot records and other documents, as requested
• Scan pertinent information into the patient's electronic medical record
• Verify patient insurance coverage
• Collect insurance co-pays and/or collect charges for services
• Schedule patient appointments
• Maintain the reception and lobby area
• Serve as the secondary point of contact for patient inquiries via phone, email, patient portals, or in-person
• Provide accurate and timely information regarding appointments and general services
• Coordinate with clinical and administrative staff to resolve patient concerns and ensure follow-up
• Attend staff meetings
• Manage time efficiently
• Complete all mandatory training

Quality & Customer Satisfaction

• Demonstrate commitment to superior patient and family experience
• Collaborate with others to coordinate care, resolve concerns, and address the needs of patients and family members
• Prioritize safety by taking initiative to identify and eliminate risks
• Respect and consider patient rights to privacy by complying with all HIPAA guidelines

Interpersonal Skills

• Communicate professionally and appropriately
• Build strong working relationships
• Identify, analyze, and solve problems

Accountability and Productivity

• Accept responsibility for decisions and actions
• Utilize appropriate resources to effectively and successfully execute responsibilities
• Adhere to regulatory and company policies and procedures

Qualifications

• High school diploma or equivalent
• Prior medical experience preferred
• Knowledge and/or prior experience with insurance verification and patient accounts preferred
• Working knowledge of computer applications
• Prior experience with EMR preferred
• Ability to speak, read, and write effectively
• Demonstrates proper telephone etiquette
• Ability to work independently without direct supervision
• Ability to coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

Working Conditions

• Indoor, temperature-controlled, smoke-free environment
• May at times work under stressful situations
• Handicapped accessible