Medical Office Specialist
About the role
We value our families we serve, our communities and our team members. As a Medical Office Specialist, you are the first point of contact for the families we serve. You perform a variety of duties, including check-in and check-out procedures, scheduling appointments, verifying insurance and updating patient accounts. These duties are performed in accordance with federal, state and local regulations along with established priorities and procedures of the practice.
Our mission: At our offices, we do our best each day to provide high quality, compassionate health care to the families in our communities, treating each child as our own. Our staff and providers strive to make each encounter pleasant and informative while respecting the time and individual needs of our patients and families.
Working conditions: Indoor, temperature controlled, smoke free environment. May at times work under stressful situations. Handicapped accessible.
Responsibilities
- Greets the patient or visitor via telephone or in person.
- Answers incoming calls politely and professionally.
- Registers new patients and updates existing patient demographics.
- Facilitates patient flow by notifying the Provider of patient's arrival, being aware of delays, and communicating with patients and clinical staff.
- Responds to patient, prospective patient, and visitor inquiries in a courteous manner; provides medical records, shot records and other documents, as requested.
- Scans pertinent information into the patient’s electronic medical record.
- Verifies patient insurance coverage.
- Collects insurance co-pays and/or collects charges for services.
- Schedules patient appointments.
- Maintains the reception and lobby area.