Medical Office Specialist

Responsibilities

• Greet patients and visitors in a respectful, welcoming, and nonjudgmental manner
• Serve a diverse patient population, including uninsured, underinsured, Medicaid, Medicare, migrant, homeless, and limited-English-proficiency patients
• Maintain patient confidentiality and comply with HIPAA and organizational privacy standards
• Respond appropriately to patient concerns, barriers, and social needs, escalating when necessary
• Promote a calm, supportive environment, even during high-volume or high-stress situations
• Register new patients and update existing patient demographic information accurately
• Verify insurance eligibility and coverage at each visit
• Explain sliding fee discount program eligibility and payment expectations clearly and respectfully
• Collect co-pays, sliding-fee payments, and outstanding balances per policy
• Schedule, reschedule, and cancel appointments according to clinic access standards
• Support same-day, urgent care, and walk-in workflows
• Communicate appointment delays, provider changes, and rescheduling needs to patients
• Coordinate with clinical staff to ensure smooth patient flow and minimize access barriers
• Enter and maintain accurate patient information in the Electronic Health Record (EHR)
• Manage incoming phone calls, patient messages, referrals, and documentation
• Scan and upload required documents (IDs, insurance cards, consent forms)
• Follow front office workflows, policies, and HRSA-compliant procedures
• Participate in daily front desk reconciliation and reporting as assigned
• Affordable Care Act (ACA) compliance
• Able to lift 25lbs and perform normal duties associated in a clinic and office setting

Requirements

• 3-5 years’ experience in Medical Office Setting
• Certified Medical Assistant
• Experience with E-clinical Works
• CPT Coding and ICD-10 knowledge
• Ability to Speak Spanish
• Reliable Work Attendance
• Time/Physical Requirements: Monday-Friday, 8:00am-5:00pm/40 hours per week. Some evening and weekend activities may require flexing schedule