Medical Office Specialist

About the role

The Medical Office Specialist (MOS) at Borland Groover will be the primary point of contact that a patient sees when arriving at the clinic. The MOS will provide non-clinical administrative support to the practice, including greeting patients, scheduling appointments, verifying insurance, reviewing patient registration, entering patient information into the practice’s designated electronic health record or practice management system, and requesting and collecting copays/outstanding balances at the time of check-in/check-out.

Responsibilities

• Greet patients and all other visitors to the clinic and answer any questions they may have.
• Perform patient intake by verifying intake completion, verifying and scanning medical insurance cards, scanning patient ID, verifying and updating primary care, referring physician, and pharmacy.
• Verify patient benefits in Phreesia.
• Answer phone calls, direct calls to appropriate party/department, return calls, and respond to electronic health record tasks.
• Schedule appointments, tests, and other procedures with any clinic provider, regardless of location.
• Generate and print patient plans.
• Obtain required co-pays/deductibles from patients.
• Call patients to reschedule appointments due to provider schedule changes.
• Call no-show appointments to attempt to reschedule.
• Possible travel to other office locations for coverage needs.

Requirements

• Must be able to function in a fast-paced and possibly stressful environment.
• Accurate Data Entry skills.
• Ability to operate a computer, copier, fax, and scanner.
• Microsoft Office, EMR, and other medical software experience preferred.
• Ability to work independently, in a team environment, and multi-task.
• Maintain a professional and upbeat attitude.
• Ability to accurately handle cash.
• Maintain Proper phone etiquette.
• Ability to communicate in English.

Qualifications

• High School diploma/Equivalency required.
• Customer service experience is required.
• At least one (1) year of experience in a medical office (preferred).
• Previous GI experience preferred.

Skills

• Communication - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Problem Solving - The ability to come up with an effective solution to an issue by thinking quickly and coming up with the most reasonable solution.
• Customer Service Oriented - Able to meet or exceed customer service needs and expectations and provide excellent service in a direct or indirect manner. Ability to effectively transmit and interpret information through appropriate communication with internal and external customers.
• Time-Management - The ability to plan your duties ahead of time and leveraging technology to help you do so efficiently.
• Collaboration- Exhibiting interpersonal skills, working with others, building trust and communication to complete goals and projects on time to achieve the organization’s shared objectives.

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• 401K Retirement Plan
• Life Insurance
• Short- and Long-term disability
• Profit Sharing
• Supplemental Insurance
• Education and Tuition Reimbursement funding
• Initial Uniform Allowance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Volunteer Time Off (VTO)
• Paid Holidays