Medical Office Rep

About the role

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Responsibilities

• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives
• Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
• Consistently make eye contact and smile
• Demonstrate active listening with positive can-do attitude
• Consistently be respectful, concerned, and show empathy
• Use scripted greeting: "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
• Use scripted closing at every interaction: "Is there anything else I can do for you" over the phone and as patients leave the clinic

Requirements

• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills
• Keyboarding skills and the ability to utilize computer equipment and software
• Experience with other types of standard office equipment

Qualifications

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation

Skills

• Familiarity with an electronic practice management system preferred
• Experience with multi-line phones/ACD phones preferred
• Medical terminology preferred

Pay

$25.00 - $28.18 /hour