Medical Office Rep

About the role

As our Medical Office Representative within Dignity Health Medical Foundation clinics, you will be the first to greet and provide excellent customer service to our patients, physicians and other visitors. You will be the primary phone contact for incoming calls to the clinic and effectively communicate and distribute all messages.

Responsibilities

• Collect and update demographics and insurance information
• Verify health plan eligibility
• Take complete and accurate messages
• Schedule mutually acceptable appointment times utilizing an electronic practice management system
• Perform other clerical duties as needed and requested to support daily clinic operation goals, benchmarks, and quality patient care initiatives
• Consistently demonstrate customer service expectations as outlined in the Dignity Health Medical Foundation audit tools
• Consistently make eye contact and smile
• Demonstrate active listening with positive can-do attitude
• Consistently be respectful, concerned, and show empathy
• Use scripted greeting: "Thank you for choosing Mercy Imaging Center this is (your name) how can I help you"
• Use scripted closing at every interaction: "Is there anything else I can do for you" (over the phone and as patients leave the clinic)

Requirements

• Six (6) months experience in an outpatient setting as a Medical Office Receptionist preferred; or an equivalent amount of experience in a high-volume customer service role in another industry/environment; or six (6) months experience as a Phone Receptionist or Health Information Associate within Dignity Health Medical Foundation
• High School diploma or equivalent
• Excellent interpersonal, organizational, and customer service skills
• Keyboarding skills and the ability to utilize computer equipment and software
• Experience with other types of standard office equipment

Preferred qualifications

• Familiarity with an electronic practice management system
• Experience with multi-line phones/ACD phones
• Medical terminology

Where you'll work

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive health care services to the many communities we serve. As Dignity Health Medical Foundation continues to grow and establish new premier care centers, we provide increasing support and investment in the latest technologies, finest physicians and state-of-the-art medical facilities. Our 130+ clinics across the state of California deliver high-quality, patient-centric care with an emphasis on humankindness. Through affiliations with Dignity Health hospitals, along with our joint ventures and partnerships, we offer a robust, state-of-the-art health care delivery system in the communities we serve.

Pay

$25.00 - $28.18 /hour