Medical Office Receptionist (Rover)

Job Summary

The Rover Practice Coordinator performs all core functions of the Practice Coordinator role while providing support across a defined state/region. This role backfills planned and unplanned staffing gaps and supports practices experiencing increased volume or operational demand.

Duties/Responsibilities

• Create and maintain a positive, supportive, and professional working environment; serve as a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.
• Prepare all patients ensuring all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is fully prepared.
• Perform general office duties including mail handling, sorting, scanning documents, e-faxes, shared office email / Teams messages and maintaining office organization and cleanliness.
• Communicate clearly and professionally with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.
• Deliver exceptional customer service by responding promptly and appropriately to patient needs.
• Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner. Provide support to patients with requests via phone, email, and / or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.
• Manage queues within the phone system, ensuring calls are answered in a timely manner to ensure excellent customer service.
• Collect co-payments and outstanding balances for in-person and telehealth visits at the time of service. Complete insurance eligibility verification and reach out to patients to resolve any issues.
• Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. and respond to operational questions.
• Partner with clinicians to resolve patient questions or concerns.
• Audit clinician schedules for accuracy and completeness.
• Contribute to a pleasant, safe, organized, and motivational working environment in the Practice.

Required Skills/Abilities

• Ability to commute to a variety of offices within a defined regional radius.
• Strong multitasking and prioritization skills.
• Ability to work both independently and collaboratively in a team environment.
• Clear and effective communication skills, both written and verbal.
• Proficient in using Computer Software Applications (Microsoft Office & EMRs).
• Able to manage sensitive and confidential Information (HIPAA).

Benefits

• Medical
• Dental
• Vision
• AD&D
• Short and Long-term Disability
• Life Insurance
• 401k Retirement Savings with Employer Match
• Paid Parental Leave
• Paid Time Off
• Holiday Pay
• Employee Assistance Program

Compensation

$21.00 - $22.00/hourly, plus quarterly bonus/incentive potential

Location

33930 Weyerhaeuser Way South, Federal Way, WA 98001
**Additional travel and remote support to surrounding locations**

Physical Requirements

• Sit, stand, bend, talk, and hear.
• Frequently walk.
• Lift and/or move objects up to 25 pounds.

Education And Experience

• High School or equivalent required, associates/bachelor’s degree preferred.
• Minimum of 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

Professionalism And Decision-making Responsibilities

• Behave Ethically: Demonstrates integrity and adheres to company values, ethical standards and privacy requirements.
• Relationship Building: Establish and maintain positive working relationships with others (internally and externally) Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Growth Mindset: Identify opportunities for process improvement. Identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem.
• Flexibility and Adaptability: Willing and able to be flexible in responsibilities and easily adapt to organizational needs.
• Organization & Attention to Detail: Set priorities, develop a work schedule, and monitor progress towards goals. Maintain accuracy in data entry, documentation and communication.
• Conflict Resolution: Navigate disagreement constructively by listening actively, communicating respectfully, and collaborating to reach solutions that uphold LifeStance values and support and effective working environment and patient care.