Medical Office Receptionist

About the Role

Join ReDiscover’s Adult and Family Services Department and be part of a mission-driven organization that’s been transforming lives for over 50 years. As a non-profit community mental health center serving southeastern Jackson County, Missouri, we’re passionate about helping individuals impacted by mental illness or substance use find hope, support, and healing.

About the Adult and Family Services Program

The Adult and Family Services (AFS) Therapy Program is ReDiscover’s outpatient therapy department, offering clinicians the opportunity to make a meaningful difference in the lives of individuals and families across the community. Our team supports clients of all ages, backgrounds, and needs — including those who may have struggled to access care elsewhere. Working in AFS means being part of a collaborative, mission-driven environment where you can apply your skills in diverse ways, continue growing professionally, and see the lasting impact of your work every day.

Responsibilities

• Greet members, vendors, couriers, job applicants, and other visitors in a consistent, professional, and friendly manner, adhering to proper security protocol and logging activity.
• Answer phone calls in a timely and welcoming manner and courteously direct calls to the appropriate personnel or program.
• Abide by all HIPAA laws and maintain confidentiality for all clients and medical records.
• Ensure the headquarters lobby is constantly staffed during agreed business hours and maintained in a neat and orderly fashion.
• Manage schedules accurately for new appointments, check-ins, and follow-ups.
• Verify insurance, personal information, and account balances. Collect fees when required.
• Ensure that new charts are ready for use and packets are prepared for programs.
• Accurately enter information into the EMR (e.g., financial information, assessment forms, billing).

Requirements

• High school diploma or GED.
• One to two years of progressively responsible experience.
• Previous experience handling a large volume of incoming calls as a receptionist preferred.
• Must possess strong customer service skills.
• Ability to handle multiple tasks and priorities.
• Strong written, oral, and interpersonal communication skills.
• Intermediate computer skills in typing/keyboarding, Microsoft Word and Excel programs, as well as the use of email.

Schedule

Full-time schedule (40 hours a week), Monday to Friday - 8:00 AM to 5:00 PM.

Why ReDiscover?

• 700+ dedicated professionals.
• Over five decades of community impact.
• A culture grounded in compassion, collaboration, and growth.

Professional Development

We’re committed to your professional development and will support your growth as a Receptionist through training, collaboration, and meaningful work.