Medical Office Coordinator/Patient Navigator

About the role

The Patient Navigator at Healogics plays a crucial role in managing various front office functions and assisting the staff of the Wound Care Center. This position is essential for maximizing patient census, supporting key functions, and ensuring smooth operations.

Responsibilities

• Coordinates with Center leadership to maximize daily patient census.
• Participates in staff meetings to support key functions within the Center.
• Greets patients and other visitors, answers and routes calls to appropriate staff.
• Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders.
• Works and schedules for provider, according to the care continuum model.
• Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases.
• Collects and enters patient charges in databases. Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers.
• Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures.
• Captures and coordinates/schedules ancillary testing with other hospital departments.
• Arranges for patient transportation as needed.
• Maintains office equipment and supplies as needed, and medical supplies as directed.
• Performs other duties as required.

Requirements

Required Education, Experience And Credentials:

• A high school diploma or equivalent (GED).
• An associate’s degree preferred.
• At least two (2) or more years of office administration experience, preferably in a medical setting.
• Prior medical coding experience preferred.

Preferred Knowledge, Skills And Abilities

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Good customer, interpersonal and communication skills, both orally and in writing.
• Organization and time-management skills.
• Basic math skills.
• Attention to details.
• Ability to maintain confidentiality.
• Ability to work in a fast-paced environment and to work on multiple projects at the same time.
• Ability to work with others and in a team environment.

Physical Demands

• Being in a stationary position for extended periods of time (4 hours or more).
• Viewing computer screen for extended periods of time (4 hours or more).
• Keying frequently on a computer for 4 hours or more.
• Reading.
• Communicating.
• Detecting sounds by ear.
• Close, distance and peripheral vision.
• Lifting/moving items up to 75 pounds with equipment assistance.
• Bending/stooping.
• Writing.

Work Environment

The Patient Navigator works in a patient care environment. The hourly rate for this position generally ranges between $17.81-$21.90 per hour, based on potential employee qualifications: education, experience, geography as well as operational needs and other considerations permitted by law.