Medical Office Coordinator

Job Summary

Directs front office functions with a demonstrated need for additional coordination in alignment with the Practice Manager III or Practice Administrator I or II. Facilitates workflow that promotes ease of patient access and efficiency of workflows to ensure personalized, high-quality care and patient experience.

What will you do in this role:

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assist in hiring and selecting clerical and clinical (non-provider) practice staff.
• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports dignity and respect while encouraging and welcoming the voice of all team members.
• Oversee the process of preparing patients for examination and treatment.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics.
• Affords additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply of inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.
• Performs other duties as required.

Qualifications

• Education: High school diploma or GED preferred. Medical Office Specialist or related practice operations certificate preferred.
• Experience: Two or more years of medical office experience is required.
• Certification/License: RMA, CMA or LPN certificate is beneficial. CPR Certification is preferred.

Benefits

Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services. Wellbeing support, including free counseling and referral services. Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence. Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling. Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing.

Southeast Scoliosis Institute

Offers a total rewards package that supports the health, life, career and retirement of our colleagues. Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

HCA Healthcare

Recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute. Spent an estimated $3.7 billion in costs for the delivery of charitable care, uninsured discounts, and other uncompensated expenses. Equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.