Medical Office Coordinator

About the role

The oncologists and hematologists at Texas Transplant Physician Group provide blood and bone marrow transplant care through The Sarah Cannon Blood Cancer Center at St. David's South Austin Medical Center. Texas Transplant Physician Group allows individuals with blood cancers who live in Austin and surrounding areas of Texas to stay close to home for treatment.

Responsibilities

• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters;
• Ensures ease and accuracy of registration processes, including collection of co-pays and deductibles;
• Aids in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II;
• Responsible for the appropriate onboarding and comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance;
• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing diversity and inclusion while encouraging and welcoming the voice of all team members;
• Oversees the process of preparing patients for examination and treatment;
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals;
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics;
• Assists and provides additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.);
• Maintains the practice’s supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times;
• Assists in maintaining patient files, records, and other information;
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.;
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).

Requirements

• High school diploma or GED preferred;
• Medical Office Specialist or related practice operations certificate preferred;
• Two or more years of medical office experience is required;
• RMA, CMA or LPN certificate is beneficial;
• CPR Certification is preferred.

Qualifications

• High school diploma or GED preferred;
• Medical Office Specialist or related practice operations certificate preferred;
• Two or more years of medical office experience is required;
• RMA, CMA or LPN certificate is beneficial;
• CPR Certification is preferred.

Skills

• Strong communication skills;
• Excellent organizational and multitasking abilities;
• Ability to manage multiple tasks simultaneously;
• Proficient in medical office software and systems;
• Knowledge of medical terminology and procedures.

Benefits

Texas Transplant Physician Group offers a total rewards package that supports the health, life, career, and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services;
• Wellbeing support, including free counseling and referral services;
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence;
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling;
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing;
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts.

Pay

Details about pay are not specified in the job posting.

Schedule

Full time (Monday - Friday, days), no nights, no on-call, no weekends, no holidays.