Medical Office Coordinator

About the role

We are seeking a Medical Office Coordinator for Rochester Pediatric Associates, part of HCA Healthcare. This position provides administrative expertise to ensure all patients receive high quality, efficient care.

Responsibilities

• Demonstrates and adheres to the Code of Conduct and Mission and Values statements.
• Fosters an engaged culture and values in which all colleagues can thrive.
• Directly responsible for the efficiency and quality of patient experience relating to patient access via online scheduling, inbound phone calls, and in-person encounters; and ease and accuracy of registration processes, including collection of co-pays and deductibles.
• Assists in hiring and selecting clerical and clinical (non-provider) practice staff in partnership with the PM II, III, PA I, or PA II.
• Responsible for the appropriate onboarding and timely, comprehensive orientation of non-provider practice staff members in accordance with organizational standards and with shared accountability for first-year non-provider turnover metrics and performance.
• Regularly communicates with non-provider staff individually and in staff meetings, emphasizing creating an environment that supports culture and values while encouraging and welcoming the voice of all team members.
• Oversees the process of preparing patients for examination and treatment.
• Establishes and maintains appropriate processes for managing inbound and outbound patient referrals.
• Manages staff scheduling to daily levels appropriate to volume demands and in accordance with the organization’s care standards and associated operating metrics.
• Affords additional frontline staffing support and coverage to maintain practice operations (answering phones, scheduling, rooming patients, etc.).
• Maintains the practice’s supply inventory, physical facilities, and core non-provider staffing in ready, functional operating conditions at all times.
• Assists in maintaining patient files, records, and other information.
• Compiles and condenses technical and statistical data for reports and records pertaining to operational priorities such as scheduling and volume, cancelation and no-show opportunities, etc.
• Ensures any patient complaints are handled appropriately and timely (initial response same or next day; findings shared with appropriate members of practice, market/division, and/or other executive leadership).
• Participates in professional development activities, including Physician Services manager development curricula and other offerings critical to continued development and readiness for advancement, including (but not limited to) activities such as SPARK pathways and other targeted learnings such as “lunch and learn” sessions hosted at the practice, market, or enterprise level, and other online learning resources (HealthStream, etc.).
• Maintains strict confidentiality, always adhering to organizational standards for ethics, compliance, and patient privacy.
• Performs other duties as required.

Qualifications

• High school diploma or GED preferred.
• Medical Office Specialist or related practice operations certificate preferred.
• Two or more years of medical office experience is required.
• RMA, CMA or LPN certificate is beneficial, CPR Certification is preferred.