Medical Office Asst GI Center

Job Summary and Qualifications

Responsible for establishing the initial and on-going impression for patients, families and/or caregivers, and other customers. Responsible for accurate and timely scheduling of patient appointments, complete and accurate maintenance of medical records, and providing support to clinical and administrative staff to enable operations to run as smoothly as possible on a daily basis.

JOB SPECIFIC DUTIES

• Appointment Scheduling
• Confirms the patient’s primary care insurance coverage is Medicare
• Schedules appointments within five days according to patient need and convenience or according to physician order
• Accurately completes new patient registration form
• Checks appointment book, computer or chart for future appointments and reschedules or cancels as necessary
• Informs new patients of arrival time, need to bring insurance cards, all medications, and photo identification
• Neatly records patient’s full name, telephone number, appointment type (and other computer required information if applicable) in appointment book
• Obtains patient’s authorization for release of medical records from other physicians, hospitals, clinics, etc., and secures copies of patient’s medical records in a timely manner
• Calls all scheduled patients the working day prior to the appointment as a reminder
• Checks-In Responsibilities
• Copies schedule for next day and pulls all charts on schedule
• Pulls all charts on schedule
• Prepares charts with proper forms, ensuring completion of each form including the medical record number and application of all labels
• Reviews all demographics with patient to ensure accuracy and completion
• Completes patient registration in Paradigm system, completing all screens accurately, creating a patient account
• Is familiar with and can explain each business office document to the patient and/or care giver
• Interacts appropriately with patient and/or care giver during patient registration
• Communicates effectively and courteously with patient at all times
• Copies all insurance cards and verifies current coverage confirming that Medicare is the primary insurer
• Collects copies of all Advanced Directives as indicated
• Informs staff of private patient issues
• Missed Appointment Responsibilities
• Calls patients who are more than 30 minutes late to inquire about missed appointment and reschedule as necessary
• Notes in patient chart when unable to reach patient, patient chooses not to reschedule, or patient cancels appointment
• Marks on the nurse’s copy of the schedule, rescheduled or cancelled
• Check-Out Responsibilities
• Collects any patient responsibility for the facility insurance or whose secondary insurance does not cover the visit
• Collects Medicare deductible and has patient sign Conditions For Treatment form at the beginning of the year
• Provides patient with receipt of transaction, keeping a copy for the cash box
• Copies any patient instructions and places in medical record
• Records on daily schedule the level of service, procedures, all referrals, and evidence of completion of registration, entering of charges, and abstracting/coding and provides for Director for tracking statistics
• Keeps all logs up to date and accurate
• Other Position Specific Functions
• Opening and closing of North Florida Endoscopy Center including the proper use of alarm system
• Greeting patients and visitors using eye contact
• Maintains office supply inventory and orders supplies
• Participates in Conferences on Patient Care
• Accurately monitors stamp supply
• Performs quality checks on medical records
• Remains informed of Medicare guidelines
• Directs billing inquiries appropriately
• Directs all patient inquiries appropriately
• Explain tasks and offer minimal supervision to volunteers
• Completes Scheduled Patients charts daily
• Maintains supply of blank forms and new patient packets
• Distributes office mail and staff messages timely
• Maintains filing system
• Answers phone is courteous, timely manner
• Affirms “Waiver Signed” indicated on Encounter Form if applicable
• Mails out letters to referring Doctors

Qualifications

• Basic Cardiac Life Support must be obtained within 30 days of employment start date
• 1-2 years related experience
• High School Graduate or GED preferred

Benefits

HCA Florida North Florida Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

Note: Eligibility for benefits may vary by location.

HCA Florida North Florida Hospital is a 523-bed, full-service medical and surgical acute care center. For over 49 years, we have served North Central Florida. We offer comprehensive cardiovascular care, oncology, orthopedics, and neurosciences. We offer minimally-invasive laparoscopic and robotic surgery, weight loss surgery and treatment. Other services that we provide include women’s health and wound therapy. We are fully accredited by the Joint Commission and certified as a Comprehensive Stroke Center. Our hospital has an Accredited Chest Pain Center by ACC (American College of Cardiology) and is designated as a Blue Distinction Center for Spine Surgery and Bariatric Surgery. We are committed to patient safety and quality of care. We have received the highest scores available in recognition of this commitment.

"Bricks and mortar do not make a hospital. People do."

- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Medical Office Asst GI Center opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews.

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.