Medical Office Associate- CMG Danville- FT/Days

The Medical Office Associate (MOA) position serves as the primary contact for patients both in person and by telephone. This entry‑level role provides administrative support to patients, medical practice office staff, and care providers. The position reports to the Senior Director, Psychiatry & Nursing Operations.

Responsibilities

• Answers and directs calls, forwarding messages as appropriate.
• Assists and interacts with patients while providing excellent patient/customer service to ensure patient satisfaction.
• Assists patients with the registration process, including forms completion.
• Enters patient charges into the practice management system.
• Schedules patients for internal and outside referral appointments as appropriate.
• Verifies patient insurance eligibility.
• Performs reconciliation, closing, and end‑of‑day procedures.
• Other duties as assigned.

Qualifications

Required Education: High School Diploma / GED

Preferred Education: Coursework in medical terminology, business/administrative support, or a related field

Required Experience:

• Knowledge of customer service principles and techniques, with demonstrated ability to interact with patients and family members in a friendly, courteous, and professional manner.
• Knowledge of general office support practices and related office equipment.
• Skill in computer use.
• Experience answering a multi‑line telephone system and communicating with all callers in a friendly, courteous, and professional manner.
• Experience performing detailed tasks while maintaining accuracy and efficiency.
• Excellent oral and written communication skills, including accurate grammar, spelling, and punctuation.
• Ability to maintain confidentiality at all times.
• Ability to interact with diverse groups.
• Ability to operate in a high‑volume, fast‑paced environment.

Preferred Experience:

• Knowledge of medical office practices and procedures.
• Knowledge of electronic health records and practice management systems.
• Experience using Microsoft Office products.
• Experience providing general clerical support in an office environment.
• Experience in a medical setting.

Licenses and Certifications: Hold a current, active American Heart Association Basic Life Support (AHA BLS) course completion card.

Pay

Salary Range: $17.19 – $24.07 per hour