Medical Office Assistant/Psychiatry - M-Th (8:15-3:15)

About the role

The Toledo Clinic's Psychiatry Practice is seeking a full-time Medical Office Assistant. The position operates Monday‑Thursday, 8:15 am – 3:15 pm, with no Fridays, weekends, or holidays. The role handles day‑to‑day administrative duties such as checking patients in and out, answering phones, scheduling appointments, and processing medication pre‑authorizations, with minimal clinical responsibilities including rooming patients and taking vitals.

Responsibilities

• Consistently arrives at work on time and adheres to regular work schedule.
• Answering phones courteously and professionally.
• Scheduling appointments, lab tests, etc.
• Verifying referrals and/or pre‑certifications.
• Processing medication pre‑authorizations.
• Updating insurance information.
• Answering general patient questions.
• Taking messages accurately and relaying to appropriate personnel.
• Escorting patients to exam room.
• Taking patient vitals.
• Adhering to all Toledo Clinic policies and procedures.
• Collecting co‑pays.
• Preparing and/or submitting charge tickets.
• Preparing and cleaning exam rooms.
• Sorting and filing patient charts.
• Performing other duties as assigned.

Requirements

Previous experience in a medical office is required.

HS diploma or GED required.

Skills

• Consistently arrives at work in appropriate/professional attire.
• Completes all tasks within established time frame.
• Excellent communication, phone, and organizational skills required.
• Computer skills helpful.
• Seeks appropriate tasks when primary tasks are completed and assists co‑workers as needed.
• Demonstrates adaptability to expanded roles.
• Adheres to all Clinic policies and procedures.

Schedule

Monday‑Thursday, 8:15 am – 3:15 pm; no Fridays, weekends, or holidays.