Medical Office Assistant - Pediatric Cardiology

Main Function

Performs a variety of medical office support services for Outpatient Services. Primarily responsible for routine office functions, preparation of billing forms, scheduling, insurance authorizations, preparation of surgical instrument trays, and assistance at patient care activities not requiring direct physician supervision.

Check In Functions

• Prepares daily schedule & distributes.
• Answers incoming calls courteously and efficiently—routes all medically related calls to appropriate care provider for further action.
• Prepares charts for appointment.
• Obtains & updates all patient demographic information.
• Sorts distributes mail according to office protocol.

Check Out Functions

• Makes all necessary appointments per provider instructions.
• Prepares orders for any testing.
• Obtains any needed prior authorizations.
• Provides patient with test instructions and education materials as appropriate.
• Documents all follow up and appointments in medical record.

Billing

• Verifies demographic information and updates in computer.
• Ensures information on encounter forms is complete and accurate for billing department.
• Tracks encounters and associates them with daily visits.

Patient Support

• Prepares patients for exam, procedures, takes vitals, etc.
• Prepares patients and performs phlebotomy as needed, if they have successfully completed the required Phlebotomy competence.
• Prepares surgical instruments, cleans and sends for sterilization according to protocol.
• Assists provider during exam, surgical procedure and suture removals as necessary.
• Under direct supervision of provider:
• Prescription renewals - medication reconciliation with each visit.
• Performs ancillary testing such as EKG, spirometry etc.
• Performs waived testing - has completed annual competency.
• Phones patient with any pertinent information - refers complex issues to nursing.
• Tracks outstanding results, referrals and authorizations.
• Follows protocol for disposing of regulated wastes.
• Works closely with office patient care coordinator/office patient case manager and other members of the care team to assure patient receives appropriate education, referrals, medications, and preventative care to optimize patient health.

Care Team Participation

• Participates in processes that promote a functional care team, including periodic team meetings and electronic messaging.
• Participates in the practice's performance evaluation and quality assurance activities.

Other

• Assists Administrator, provider(s), nurse(s) and other staff with other practice related functions.
• Maintains professional behavior and appearance.
• Functions with awareness for safety of patients, co-workers and self (i.e. OSHA compliance).
• Is responsible for attending all annual mandatory educational programs and participates in the process as appropriate.

Education and Experience

• High school graduate and completion of one year training as Medical Assistant preferred.
• Minimum three years experience as a Medical Office Assistant preferred.
• Experience with coding helpful.

Physical Demands

Light physical effort. Typical office job. Exposure Category Category I. Tasks that involve exposure to blood, body fluids or tissues.