Medical Office Assistant - OBGYN Office

Position Highlights

• Schedule: Monday–Friday, 8:00 AM–4:30 PM (Closed for Lunch 12:00–1:00)
• Pay: $21.50 - $27 per hour, based on experience
• Sign-On Bonus: Available for qualified full-time candidates
• Location: Upstate Community Hospital - 4900 Broad Rd, Syracuse NY
• No Weekends
• Paid Time Off: 4 weeks vacation with additional sick time

About the Role

Upstate Community OBGYN and Midwifery is seeking a patient-centered, compassionate, dependable, and team oriented Medical Office Assistant to join our OB/GYN team. In this role, you'll be responsible for handling all front desk operations including answering phones, scheduling appointments, check-in and check-out, customer service, as well as providing support to the Practice by performing a variety of clerical tasks.

Responsibilities

• Greet and assist all patients and visitors in a prompt, warm, courteous, and professional manner
• Complete patient check-in process according to office protocol
• Answer incoming calls in a timely manner
• Schedule or reschedule appointments as needed
• Perform check-out duties to include scheduling of follow-up appointments
• Complete a variety of clerical duties including but not limited to scanning or faxing records; opening, processing, and distributing mail; records processing; composing and disseminating letters/correspondence
• Ensure adherence to all HIPAA guidelines
• Obtain and maintain basic knowledge regarding different insurance coverages
• Respond promptly and accurately to requests for medical records

Qualifications

• High school degree or equivalent (required)
• A minimum of one (1) year office experience in a medical office setting (preferred)
• Epic experience (preferred)
• Education or training in formal office procedures (preferred)
• Basic medical terminology knowledge (preferred)
• Knowledge of insurance policies and terminology (preferred)