Medical Office Assistant - MUSCP

Job Summary

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency by scheduling appointments appropriately, either by phone or in person. Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively. Collects co‑pays and prior patient balances. Protects patients' rights by maintaining confidentiality of personal and financial information. The position also involves customer service, message distribution, ancillary scheduling, and referrals management. Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

This role is a regular, hourly employee position (Pay Grade Health‑21) with a scheduled 40‑hour work week, weekly pay, and assignment to the North Area Clinic‑Administration cost center (CC001995).

Job Duties and Responsibilities

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre‑registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Minimum Training and Education

• High school diploma or equivalent (GED).
• One (1) year of customer service experience.
• Ability to interpret and apply financial procedures and regulations (preferred).
• Previous experience with hospital information systems or word processing (preferred).

Physical Requirements

• Continuous standing, walking, and sitting; ability to bend at the waist, kneel, climb stairs, and reach in all directions.
• Full use of both hands and legs with good finger dexterity; repetitive motions with hands, wrists, elbows, and shoulders.
• Maintain corrected 20/40 vision; ability to see and recognize objects close at hand and at a distance.
• Work in a latex‑safe indoor environment; occasional exposure to dusty areas and confined spaces.
• Frequent lifting/carrying of objects weighing up to 20 lb unassisted; occasional lifting from 36″ to overhead of up to 15 lb.