Medical Office Assistant / Administrative (MOA/Admin)

About the role

Performs patient check in and check out procedures, processes financial information, and provides patient billing information. Demonstrates effective customer service and computer skills. Location: Garner Hematology Oncology Clinic, 300 Health Park Dr., Garner, NC 27529.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures.
• Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions.
• Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures.
• Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors.
• Exhibits effective communication skills and team work.

Requirements

• Education: High school diploma or GED required; higher‑level degree may satisfy this requirement.
• Licensure/Certification: No licensure or certification required.
• Professional Experience: Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Qualifications