Medical Interpreter - Spanish - Per Diem

About the role

CHA Interpreter Services provides professional medical interpreting and translation services for non-English-speaking patients, families, community members, providers, and staff across all Cambridge Health Alliance clinical settings. This role advocates for equitable access to health care services for non-English speaking patients and supports providers through intercultural mediation to enhance culturally sensitive care.

Responsibilities

• Provide accurate, complete, and confidential consecutive, sight, and telephonic interpreting services in accordance with IMIA Standards of Practice and Code of Ethics.
• Deliver short written translations (non-publication) for individual patients and providers.
• Interpret effectively across all clinical environments, including medical and behavioral health settings.
• Communicate clearly and professionally in English and the language of interpreting, with preference for native level fluency in the language of interpreting. Professional level medical interpreting and short non-publication translation skills required.
• Identify and provide intercultural mediation (culture brokering) when appropriate to strengthen provider–patient communication and therapeutic rapport.
• Advocate for patients in a manner that empowers them, collaborating with clinical teams and Patient Relations as appropriate.
• Participate in inpatient rounds and provide reminder calls and patient call support as requested.
• Maintain accurate, complete, and timely documentation of work activities.
• Communicate effectively with managers, dispatchers, providers, and site staff to ensure efficient workflow and prevent service delays.
• Respond diplomatically to service concerns or complaints and escalate appropriately.
• Maintain professionalism, composure, and effective decision-making in high-pressure or emotionally charged situations.
• Participate in departmental meetings, quality improvement initiatives, and other assigned duties.

Qualifications

• Bachelor degree preferred. High School diploma or GED required.
• Graduate of an interpreter educational program required. (minimum 40 hours). College based interpreter programs preferred. This program must include interpreting skills, medical terminology, anatomy and physiology, the role of the interpreter and cross cultural communication. Mental health interpreting certificate desired.
• Medical Interpreter Skills Test Certificate from an approved organization.
• Fluency in spoken and written English and the language of interpreting, with preference for native level fluency in the language of interpreting. Professional level medical interpreting and short non-publication translation skills required.

Pay, Benefits & Schedule

The pay range for this position is $30.43 per hour. Length of shift(s) in hours: Varied hours. Shift start + end times: Varied shifts. Hours/week: Per diem as needed. Weekend requirements: As assigned. Holiday requirements: As assigned. On call requirements: Per diem on call.