Medical Intake Specialist (Spanish Fluency Required)

About Us We are a small team that cares about deep thinking, speed, craftsmanship, and putting customers first. Our mission is to build the best care experience in healthcare, on a 30 year horizon. We help physicians achieve independence by making it easier to start, operate, and grow their practices. We believe the future of healthcare will be driven by individual physicians, not by large bureaucratic systems. Lowering the barrier to practice ownership lets doctors deliver better care for everyone. The founding team brings deep expertise across medicine, product, operations, and engineering, including more than 30 years of experience running independent practices across urgent care centers, surgical centers, and beyond. We have built 0-to-1 products at Meta, Dropbox, Instagram, Coda, and Nomad, and have founded companies with valuations exceeding $1B and more than 100M MAU. Highlights We have strong product market fit. $15M+ ARR in under 15 months. We are profitable and funded by top tier healthcare investors. We are about 30 people today and rapidly growing across the company. You will fit in here if you want to own a product, a process, or a function and take it from 1 to 100. The Role This is a non clinical, remote healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations. You will speak directly with patients, collect and organize medical histories, and help ensure medical records are accurate and complete. The work is structured, repeatable, and supported by templates and training. What you will do Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury historiesListen actively and document information with a high level of accuracy using structured templates and internal systemsReview medical records for completeness, clarity, and internal consistencyOrganize and standardize medical information to meet quality and documentation standardsEnsure patient histories are thorough, consistent, and easy for physicians to interpretReview your work carefully to maintain a high standard of accuracyFollow established workflows and documentation protocolsPartner with the operations team to continuously improve processes and quality Role details Clear responsibilities, expectations, and performance metricsRemote scheduleFluency in Spanish is requiredStructured onboarding and training providedOne week of in-person onboarding required at our San Mateo locationHybrid role with 1 day in our San Mateo officeExpected hourly rate: $25/hr You might be a good fit if you Enjoy focused, detail-oriented work and take pride in precisionAre comfortable engaging in thoughtful, sometimes extended conversations with patientsCan remain calm, empathetic, and professional during sensitive or challenging discussionsAre dependable and able to manage your time independentlyThrive in structured environments and follow processes consistentlyAre interested in gaining exposure to healthcare—especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare Nice to have but not required Previous experience in medical scribing or healthcare administrative rolesA strong interest in healthcare, medicine, or operationsComfort learning and working with new software and tools Equal Opportunity Employer We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by law.