Medical Intake Specialist (Spanish Fluency Required)

About the role

This is a non clinical, remote healthcare role that is well suited for individuals who want meaningful work and real exposure to healthcare operations.

Responsibilities

• Conduct outbound calls with patients (in English and Spanish) to gather detailed medical and injury histories
• Listen actively and document information with a high level of accuracy using structured templates and internal systems
• Review medical records for completeness, clarity, and internal consistency
• Organize and standardize medical information to meet quality and documentation standards
• Ensure patient histories are thorough, consistent, and easy for physicians to interpret
• Review your work carefully to maintain a high standard of accuracy
• Follow established workflows and documentation protocols
• Partner with the operations team to continuously improve processes and quality

Requirements

• Enjoy focused, detail-oriented work and take pride in precision
• Are comfortable engaging in thoughtful, sometimes extended conversations with patients
• Can remain calm, empathetic, and professional during sensitive or challenging discussions
• Are dependable and able to manage your time independently
• Thrive in structured environments and follow processes consistently
• Are interested in gaining exposure to healthcare—especially if you are pre-med, studying public health, nursing, or exploring a career in healthcare

Nice to have but not required

• Previous experience in medical scribing or healthcare administrative roles
• A strong interest in healthcare, medicine, or operations
• Comfort learning and working with new software and tools