Medical Information Specialist I-Nurse

We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years.

About the role

As a Medical Information Specialist I - Nurse, you will provide technical and medical information, and/or perform intake of adverse events/product complaints with quality customer service. You will analyze and research inquiries and document interactions according to organizational, client, and regulatory guidelines. The information you provide will be given to a level in parallel with your expertise, experience, and training.

Responsibilities

• Respond accurately and professionally to technical and medical information inquiries received via phone, email, internet, or mail in reference to pharmaceutical or device products.
• Process fulfillments and provide clinical trial information or after-hours on-call support.
• Analyze caller’s questions to formulate an accurate and concise response using client-approved resources and record inquiries and interactions in the appropriate databases following organizational, client, and regulatory guidelines.
• Identify, record, and triage adverse events and product complaints according to organizational, client, and regulatory guidelines and provide additional support (including follow-up) as needed.
• Maintain thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.
• Work closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries.
• Research medical literature and draft responses for inquiries as needed.

Requirements

• Bachelor's degree in Nursing and relevant formal academic/vocational qualification.
• Active RN license required or Nurse Licensure Compact (NLC) equivalency.
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). In some cases, an equivalency consisting of a combination of appropriate education, training, and/or directly related experience will be considered sufficient.

Skills

• Excellent verbal and written communication skills.
• Excellent language skills (comprehension, speaking, reading, and writing); fluency skills in a second language may be required.
• Proficient computer and keyboarding skills.
• Good interpersonal skills.
• Ability to work independently as well as part of a team.
• Ability to interpret client-provided complex medical and technical information.
• Organizational and time management skills.
• Ability to maintain a positive and professional demeanor in challenging circumstances.

Schedule

• Standard work schedule: Monday to Friday.
• Rotating shifts may be required.
• Long varied work hours required occasionally.

Environmental Conditions

• Work is performed in an office environment with exposure to electrical office equipment.
• Constant interaction with clients/associates required.
• Constant attention to detail—visual, mental.
• Constant multi-tasking.
• Daily exposure to high pressure, intense concentration needed.
• Occasional driving to site locations with occasional travel.