Medical Information Specialist for Indegene (US/remote)

About the role

We are a technology-led healthcare solutions provider driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that's bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.

Responsibilities

• Respond to medical information inquiries from Healthcare Professionals (HCPs), consumers, and caregivers by providing scientifically accurate, balanced, and timely information that meets customer needs and adheres to company and regulatory standards.
• Manage and respond to inquiries received via phone, email, web portals, or mail with a high level of professionalism and customer service; accurately document inquiries and responses in accordance with applicable Standard Operating Procedures (SOPs) and regulatory requirements.
• Utilize approved medical information resources, including standard response documents (SRs) and internal databases, to deliver consistent and compliant responses; support the maintenance and periodic review of frequently used medical information materials.
• Create medical information materials—including Standard Response Documents (SRDs), FAQs, and custom response letters—by critically reviewing and synthesizing published medical and scientific literature. Regularly update these materials and maintain an organized database of commonly used medical information resources.
• Identify and report Adverse Events (AEs) and Product Quality Complaints (PQCs) associated with medical information inquiries in accordance with established pharmacovigilance and quality procedures, ensuring adherence to required timelines.
• Conduct follow-up activities related to Adverse Events and Product Quality Complaints as required, in alignment with guidance from Drug Safety and Product Quality teams.
• Demonstrate strong knowledge of assigned therapeutic areas and maintain an understanding of relevant disease states, treatment landscapes, and product information.
• Utilize internal platforms and systems for the management, documentation, tracking, and analysis of medical information inquiries and related activities.
• Collaborate with Medical Information and Medical Affairs teams to support activities related to congresses, product launches, and key data releases, ensuring deliverables are completed in accordance with timelines and SOPs.
• Contribute to training initiatives by participating in the preparation, review, and delivery of training materials when required.
• Participate in routine client and stakeholder meetings and lead discussions when appropriate to support project objectives and operational alignment.
• Participate in quality control activities and conduct peer reviews to ensure the high standard of deliverables.
• Assist the team in developing project-specific guidance documents to enhance the overall engagement Quality Management System (QMS).

Qualifications

• Doctorate in research or pharmacy qualification (PharmD., RPh)
• 0.5-2 years of experience in medical information with additional experience in any type of scientific writing/content writing/publication experience in life sciences domain
• Pharma/Science Background
• Excellent call handling and documentation skills
• Ability to work well in a team
• Excellent Oral & Written communication

Skills

• Knowledge about IRMS/Veeva platform (Optional)