Medical Help Desk/Customer Service (full time)

Responsibilities

- Responsible for responding to and acting on client calls requesting test results and needing help. - Ensures that lab test requisitions are accurately completed and follows-up for missing and additional information if needed. - Understands laboratory sample collections, processing and storage requirements for in-house testing and referral lab testing. - Builds relationships with clients. - Subs for the Front Desk when needed.

Requirements

- High school diploma - Medical Assistant, CNA or LPN preferred - Excellent phone skills in English and Spanish - At least 1 year of experience in a lab, doctor’s office or hospital

Qualifications

- Builds relationships at multiple levels within the account (e.g., physician, office staff); with internal support staff and with operations to maximize efficiency of processes.

Benefits

- Friendly, bi-lingual phlebotomists in many locations in Tampa Bay. - ALFs, skilled nursing facilities and home healthcare agencies. - Promptly delivered via fax, secure e-mail, our web portal or directly into EMR. - On call 24/7 and the lab is equipped for the fastest turnaround and STATs.

Schedule

- Not specified

Pay

- Not specified

The staff is small, the pace is fast but customer service and individual attention to every account is a priority.

We are an independent reference lab with the mission to provide superior quality service for physicians and their patients. Every employee and every customer is important.

Contact: jobs@labflorida.com

Location: 8412 Wilsky Blvd, Tampa, FL 33615

Phone: (813) 885-7755

Fax: (813) 885-6688