Medical Funding Coordinator

About the role

This role offers a meaningful, people-first opportunity to help individuals and families through a critical funding process.

Responsibilities

• Serve as a trusted point of contact, assisting customers via phone, email, chat, and virtual channels
• Guide individuals step-by-step through the funding process with clarity and empathy
• Manage a high volume of inquiries (approx. 40% phone / 60% email + digital communication)
• Document all interactions accurately and maintain confidential records
• Troubleshoot issues and deliver thoughtful, solution-oriented responses
• Collaborate with internal teams to keep processes running efficiently
• Stay organized while juggling multiple priorities in a fast-paced environment

Requirements

• 2+ years of customer service experience within healthcare
• Strong written communication skills (this role is very email-focused)
• A calm, solutions-oriented mindset — you enjoy figuring things out
• High attention to detail and strong organizational skills
• Comfort learning new systems and tools
• Ability to multitask and adapt in a fast-changing environment
• A positive, team-first attitude

Qualifications

• Bilingual Spanish skills are a plus

Skills

• Experience with CRM systems (like Salesforce) is a plus
• Data entry, case management, or account coordination experience is a plus

Benefits

• Hybrid flexibility after training
• Training: In-office onboarding period to set you up for success
• Schedule: Monday–Friday with flexibility within business hours
• Work Style: Hybrid after training (remote + in-office mix)
• Opportunity: Contract-to-hire with strong potential for long-term placement

Pay

USD58,000 - USD65,000 per year

Schedule

Monday–Friday with flexibility within business hours