Medical Front Office - Patient Service Specialist
Job Summary
When patients enter our center, we want them to have an exceptional experience - starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. The front desk is your station to be a patient advocate, communicate with individuals via email and phone, manage patient payments and utilize multiple computer programs. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.
Location
Schedule Center
Location: 2001 Wilshire Blvd, Suite 310
Santa Monica, CA 90403
Type of Employment
Type of Employment: Full Time
Hours
Hours: Weekdays, Monday through Friday
Compensation
Compensation: $21.00 - $23.00/hour based on experience
Why Join Us
We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the Los Angeles Fair Chance Ordinance. Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
Schedule patient appointments in person and via phone
Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications
Minimum Qualifications
- High School Diploma or GED
- Insurance Verification Experience
- 1 Year of Medical Office Experience
Preferred Qualifications
- Bilingual (English/Spanish Speaking)
- 1 Year of Front Desk Experience
Physical Requirements
- Ability to walk, stand, bend, and reach consistently throughout a work day/shift
- Appropriate manual dexterity to enable typing (including10-key) throughout a work day/shift
- Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics
- Visual acuity (near and distant) sufficient to maintain accurate records, recognize people and understand written direction
- Ability to speak and hear sufficiently to understand and give directions