Medical Front Office & Patient Coordinator

Benefits

• 401(k)
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Responsibilities

• Manage the digital check-in and queuing system to optimize patient flow and minimize lobby wait times.
• Triage front-desk inquiries efficiently, identifying high-acuity patient situations that require immediate clinical escalation.
• Register patients with 100% accuracy in demographic and medical entry.
• Perform real-time eligibility verification for a wide matrix of health insurance plans.
• Calculate and confidently collect deductibles, copays, and self-pay balances at the point of service.
• Ensure accurate scanning and indexing of insurance cards, IDs, and required medical consent forms into the EHR.
• Routinely route high-volume phone lines, coordinating seamlessly with the back-office clinical team regarding room availability and patient status.
• Maintain a pristine, organized, and compliant front office environment.

Requirements

• Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).
• Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.
• Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.
• Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

Qualifications

Experience: Minimum 1–2 years of dedicated medical front office, patient registration, or medical billing experience (Urgent Care or Emergency Department background is highly preferred).

Insurance Competency: Strong working knowledge of health insurance terminology, copay structures, and real-time eligibility checks.

Technical Skills: Advanced proficiency with modern Electronic Health Record (EHR) platforms and practice management software.

Attributes: High emotional intelligence, exceptional verbal communication, and a calm demeanor in a high-velocity healthcare environment.

About the Role

American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 250 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.S., AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.

Benefits

We are an Equal Opportunity Employer.