Medical Equipment Delivery Driver

About the role

Develop and maintain knowledge of HME products, services, and applicable regulations.
Perform patient assessments and re-assessments to support appropriate ongoing care.
Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment.
Respond to patient equipment issues, including under emergency conditions when required.
Maintain home oxygen systems through scheduled patient visits.
Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE.
Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards.
Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required.
Process orders and complete documentation accurately and timely to support patient care and reimbursement.
Promote company services and products to referral sources, as appropriate.
Safely operate and maintain a company vehicle.
Participate in quality improvement initiatives and comply with all company policies and compliance program requirements.
Complete required compliance training and participate in on call rotation as scheduled.

Responsibilities

• Develop and maintain knowledge of HME products, services, and applicable regulations.
• Perform patient assessments and re-assessments to support appropriate ongoing care.
• Educate patients and caregivers on the safe use, care, and troubleshooting of respiratory and HME equipment.
• Respond to patient equipment issues, including under emergency conditions when required.
• Maintain home oxygen systems through scheduled patient visits.
• Protect patient confidentiality and comply with HIPAA and infection control standards, including proper use of PPE.
• Deliver, set up, retrieve, clean, and maintain equipment in accordance with company policies and safety standards.
• Perform routine preventative maintenance and simple repairs; report equipment hazards or incidents as required.
• Process orders and complete documentation accurately and timely to support patient care and reimbursement.
• Promote company services and products to referral sources, as appropriate.
• Safely operate and maintain a company vehicle.
• Participate in quality improvement initiatives and comply with all company policies and compliance program requirements.
• Complete required compliance training and participate in on call rotation as scheduled.

Requirements

• A high school diploma or equivalent required.
• Customer service, field-based, delivery, or healthcare experience preferred.
• One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience preferred.
• Senior level requires two (2) years of relevant experience, including one (1) year in a similar role.
• Valid and unrestricted driver’s license required.

Qualifications

• High School Diploma or equivalent required.
• Customer service, field-based, delivery, or healthcare experience preferred.
• One (1) year of healthcare technician, military service, delivery/field service with customer service interaction or related experience preferred.
• Senior level requires two (2) years of relevant experience, including one (1) year in a similar role.
• Valid and unrestricted driver’s license required.

Skills

• Knowledge of HME products, services, and applicable regulations.
• Ability to perform patient assessments and re-assessments.
• Strong communication and education skills.
• Experience with home oxygen systems and equipment maintenance.
• Ability to respond to emergency situations.
• Compliance with HIPAA and infection control standards.
• Basic reimbursement knowledge.
• Safe operation and maintenance of a company vehicle.
• Participation in quality improvement initiatives.

Benefits

• Comprehensive medical, dental, and vision coverage (eligible first of the month following hire).
• 401(k) with company match.
• Paid Time Off Plans including 6 paid holidays.
• Employee Stock Purchase Plan.
• Paid Parental Bonding Leave.
• Short and Long-term Disability Insurance.
• Life and AD&D Insurance.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
• CVS Minute Clinic and Teledoc access.
• Spousal Advantage Reimbursement Plan.
• Identity Theft Protection and Legal Plan.

Pay

Compensation based on experience, location and role level.

Schedule

Primarily field-based with daily patient home visits and occasional on-call coverage in assigned area around operation.

Physical Requirements

Each role has a unique set of physical demands and work environment(s) that an employee will encounter while performing the essential function of the job. Reasonable accommodations may be made to enable individuals with disability(s) to perform the essential functions. For more detail surrounding these requirements please inquire upon application selection.