Medical Equipment Customer Service Representative

About the role

Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. This role offers the opportunity to make a meaningful impact every day in a fast-paced, patient-centered environment.

Responsibilities

• Ability to work cooperatively with others.
• Assist with office operations including supply monitoring, deposits, and batch reporting.
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care.
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries.
• Carefully coordinate documentation and service setup for respiratory products and medical equipment.
• Deal politely with patients and referral sources.
• Maintain organized records and referral logs in compliance with JCAHO and company standards.
• Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers).
• Manage several tasks at once.
• May be required to cover on call, drive a company vehicle and make deliveries to patient's homes.
• Predictable and regular attendance (arrive to work on time).
• Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork.
• Provide technical assistance and support for walk-in and retail equipment requests.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED equivalent, required.
• One year of related work experience, preferred.
• Experience in home healthcare, medical billing, or patient intake (preferred).
• Familiarity with insurance verification and reimbursement practices.
• Knowledge of medical terminology and durable medical equipment is a plus.

Why Join Rotech?

Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs.

Benefits

• Generous paid time off and paid holidays.
• Overtime pay for non-exempt positions (as applicable).
• Commission for Account Executives.
• Bonus and incentive opportunities.
• Fixed and variable car reimbursement for Area Managers and Account Executives.
• Employee discount and recognition programs.
• Employee Assistance Program (EAP).
• 401(k), HSA, and FSA/Dependent Care FSAs.
• Medical, prescription, dental, and vision coverage.
• Life insurance, disability, accidental death, identity protection, and legal services.
• Meru Health mental health and Mercer SmartConnect Medicare programs.
• Hepatitis B (HEPB) and TB vaccinations.