Medical Equipment Customer Service Representative

About the role

Rotech Healthcare Inc. is seeking a Customer Service Representative to join our team. This role involves assisting with intake, insurance verification, and coordinating durable medical equipment and respiratory services.

Responsibilities

• Work cooperatively with others
• Assist with office operations including supply monitoring, deposits, and batch reporting
• Collaborate with outside agencies to resolve patient issues and ensure continuity of care
• Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries
• Coordinate documentation and service setup for respiratory products and medical equipment
• Deal politely with patients and referral sources
• Maintain organized records and referral logs in compliance with JCAHO and company standards
• Maintain confidentiality and handle sensitive information with discretion
• Perform other duties as assigned

Qualifications

• High school diploma or GED equivalent
• One year of related work experience preferred
• Experience in home healthcare, medical billing, or patient intake preferred
• Familiarity with insurance verification and reimbursement practices
• Knowledge of medical terminology and durable medical equipment is a plus
• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Skills and Competencies

• Ability to interpret and respond to various forms of communication (verbal, written, visual)
• Capable of working independently and collaboratively within a team
• Demonstrated problem-solving, time management, and organizational skills
• Excellent verbal and written communication skills in English
• Maintain confidentiality and handle sensitive information with discretion
• Strong attention to detail and ability to multi-task effectively

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSAs
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations

Pay

Competitive compensation, benefits, and employee recognition programs.

Schedule

Regular contact with patients and equipment may involve exposure to contagious pathogens. Requires close vision for reading small print on screens and paperwork.