Medical Equipment Customer Service Representative
About Rotech
Rotech Healthcare Inc. is a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment. We empower patients to manage their health from the comfort of home.
Overview and Responsibilities
Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Service Representative to join our team. This role involves answering the phones, assisting with office operations, collaborating with outside agencies, communicating with patients and referral sources, coordinating documentation, and verifying insurance coverage.
Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs are offered.
Qualifications
- High school diploma or GED equivalent, required
- One year of related work experience, preferred
- Experience in home healthcare, medical billing, or patient intake (preferred)
- Familiarity with insurance verification and reimbursement practices
- Knowledge of medical terminology and durable medical equipment is a plus
Skills and Competencies
- Ability to interpret and respond to various forms of communication (verbal, written, visual)
- Capable of working independently and collaboratively within a team
- Demonstrated problem-solving, time management, and organizational skills
- Excellent verbal and written communication skills in English
- Maintain confidentiality and handle sensitive information with discretion
- Strong attention to detail and ability to multi-task effectively
Physical Demands
- Ability to lift and carry office and patient equipment (minimum 35 lbs)
- May be required to drive a company vehicle, make home deliveries, and participate in on-call rotations
- Requires close vision for reading small print on screens and paperwork