Medical Dispatcher I - Call Taker Per Diem, Variable, Mobile Health, Florham Park
About the role
The Atlantic Mobile Health Dispatcher I is an integral part of the Emergency Medical Services Department supporting BLS Transport, MAV & Critical Care Operations. The dispatcher is responsible for the intake and processing of all transport requests and scheduling transports and appointments to meet the patient and customers' needs through superior communication and customer service skills.
Responsibilities
- Utilize multiple phone lines, six computer screens and wall monitors containing information ranging from Computer Aided Dispatch (CAD) systems, billing systems, payment collection screens.
- Cordination with Dispatchers, Hospital Liaisons, Clients, Patients, Customer Service Coordinators, Social Workers and Hospital Staff in the region to assure safe operations and collaboration and the necessary logistical support for the mission.
- Dispatches vehicles in a timely manner.
- Makes accurate moment-to- moment decisions in regard to scheduling pickups and rearranging the current plan accordingly to accommodate exceptions and emergencies.
- Performs ongoing demand analysis of engaged and available vehicles to ensure operational efficiency and customer satisfaction with transports.
- Appropriately balances the needs of the customer and the company when making critical decisions regarding transport.
- Ensures compliance with various state, federal and insurance regulations relating to ambulance transports when scheduling and managing transports.
- Maintains timely and accurate tracking of all vehicles engaged in transports and makes appropriate assignments using this information about vehicle location and availability.
- Consistently performs status checks on crews verifying engagement, availability, safety and progress in transport.
- Expertly uses CAD Dispatch system to review trip requests, appropriately schedule transports to assure timely response and vehicle/resource utilization and service.
- Keeps trip requests organized and prioritizes trips for appropriate sequence dispatch when emergencies develop.
- Communicates to crew vital trip assignment and monitoring information via communication system. Consistently uses professional demeanor, voice tone and respect in all communications.
- Prepares, completes and distributes in a timely fashion reports stating progress, issues, problems and statistics for review by other appropriate parties.
- Performs basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry when necessary.
- Attends communication meetings and education sessions.
- Competently performs call taker duties when work schedule or demand requires.
Qualifications
- Minimum Education: High school diploma or equivalent required.
- Relevant Experience: Customer service and call taking/call center training courses preferred.
- Basic Tele-Communicator (BTC) and NJ EMD preferred.
Benefits
Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. For details on benefits, please refer to the note at the bottom of the posting.
Pay
Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. For details on benefits, please refer to the note at the bottom of the posting.
Schedule
Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer. For details on benefits, please refer to the note at the bottom of the posting.
Note:
In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.