Medical Director

Key Responsibilities

• Define Success Metrics: Partner with the COO and cross-functional leaders to define and achieve company-wide clinical and operational success metrics and Key Performance Indicators (KPIs) for members and clients.
• Intervention Design: Design and deploy effective clinical interventions to secure performance guarantees and improve member health outcomes.
• Cost Management Collaboration: Partner with the Director of Medical Cost Management and Health Outcomes teams to validate clinical pathways that drive ROI and cost containment.
• Clinical Audits: Lead client-sponsored clinical audits in partnership with the Member Services and Client Success team.
• Content Strategy & Clinical Accuracy: Oversee the development and validation of clinical pathways, ensuring they remain rooted in peer-reviewed evidence and standard clinical guidelines.
• AI Content Evolution: Explore and develop a strategic point of view on the transition toward greater integration of generative AI in content production and platform.
• Audit & Governance: Own the clinical content style guide and lead regular audit cycles to update or retire outdated health information.
• Clinical Leadership & Compliance: Scope Enforcement: Clearly define and enforce the company's clinical boundaries, ensuring the platform does not cross into diagnosis, treatment, or medical advice.
• Regulatory Advisory: Stay abreast of the regulatory landscape (FDA digital health guidance, FTC rules) and advise leadership on compliance implications.
• Safety Framework: With Behavioral Health Director, develop and maintain clinical safety protocols for members in crisis and define clear escalation pathways to external care.
• Product & Data Science: Provide clinical input to the Product team on roadmap items and collaborate with Data Science on cost benchmarking and risk prediction models.
• Operations & Member Services: Partner with senior Operations leaders to support the strategy and QA of wellness and advocacy programs.
• External Advocacy: Co-Chair Well’s Clinical Advisory Board and cultivate relationships with partners, external medical advisors, and other key network members.

Requirements

• MD or DO with a current license; MPH or related MSc is a plus.
• Minimum of 5 years of clinical experience, preferably in primary care.
• 3+ years of leadership experience in a healthcare setting or health-tech environment.
• Deep understanding of clinical pathways, behavioral science frameworks (e.g., motivational interviewing), and health technology.
• A strong orientation toward healthcare quality measures, claims data, and ROI calculations.
• Demonstrated ability to build relationships and influence diverse teams across Product, Marketing, and Operations.