Medical Device Technician

Duties and Responsibilities

• Provide technical support to Massachusetts patients with CPAP, BIPAP, and other sleep equipment for sleep apnea related diagnoses.
• Equipment includes: Luna G3 APAP and ResMed APAP, Luna 3B BPAP and ResMed BPAP Mask, Oxygen concentrators and regulators.
• Provide telehealth instruction to Massachusetts patients and/or caregivers on the proper use of certain equipment and/or respiratory care procedures—escalating to a Respiratory Therapist as appropriate.
• Serve as a liaison between the patient and other members of the health care team as required.
• Participate in mandatory in-services and other trainings as scheduled.
• Participate in ongoing education and training sessions regarding respiratory patient care.
• Keep all financial and patient information confidential, in accordance with company mandate and HIPAA security standards.
• Cook with the Customer Success team on scheduling patient visits and equipment set-up.
• Develop good working relationships with the patients and their families.
• Follow proper company policies and procedures and ensure timely documentation.
• Participate in the on-call rotation as needed.

Basic Qualifications

• Must be eligible to work in the United States and not require work authorization from us now or in the future.
• Valid US driver’s license with no more than 2 moving violations or at fault accidents within the last 3 years.
• 18 years of age or older.
• Must be eligible to work in the United States and not require work authorization from us now or in the future.
• 1 year of customer service experience.
• Experience with respiratory equipment preferred.
• Efficient skills utilizing a PC/iPad/software for email, documentation, notes etc.

Required Skills

• Effective and professional verbal and written communication abilities.
• Great customer service skills.
• Professional computer experience (especially Microsoft Office Suite).
• Ability to work independently to investigate and make decisions.
• Strong attention to detail.
• Outstanding organizational skills.
• Ability to prioritize and complete work amidst interruptions in a busy work area.
• Ability to comply with guidelines both internal and industry-imposed.
• Bilingual in English and Spanish preferred.

Competencies

• Communication Skills.
• Dependability.
• Ethics.
• Organizational Skills.
• Technical Skills.
• Customer Service.
• Result Driven.
• Work Environment & Physical Demands.