Medical Customer Service Representative

Responsibilities

• Welcome patients and visitors with a courteous, attentive presence and provide a supportive first point of contact.
• Guide patients through arrival and departure procedures, ensuring an efficient and positive office experience.
• Receive and process payments accurately, including cash handling and transaction documentation.
• Manage daily front desk workflow while balancing multiple priorities in a high-activity setting.
• Provide administrative assistance through record updates, routine documentation, and follow-up communication.
• Support product fulfillment tasks by preparing, packing, and shipping outgoing orders as needed.
• Aid in inventory support activities to help maintain adequate supply levels and organized storage.
• Respond to inbound customer inquiries and deliver clear, helpful service over the phone and in person.

Requirements

• Proven experience in customer service, front desk support, call center operations, retail, hospitality, or another patient-facing environment.
• Strong interpersonal skills with the ability to create a calm, welcoming, and detail-focused experience for others.
• Ability to stay organized, manage competing demands, and work effectively in a fast-paced onsite setting.
• High level of accuracy and attention to detail when handling payments, documentation, and order-related tasks.
• Comfortable answering inbound calls and assisting with general customer inquiries and order entry activities.

Qualifications

• Previous healthcare office experience is beneficial, but not required for success in this role.
• Ability to work onsite Monday through Friday in a business casual, low-scent workplace.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Eligibility for company 401(k) plan.