Medical Customer Service Rep

About the role

This role is truly part-time, with most shifts lasting 4 to 6 hours per day, 3 or more days per week—designed to fit your life.

Responsibilities

• Answer phones, and greet and focus on our donors, while ensuring the safety of donors and our team.
• Screens new and repeat donors and take and record donor vital signs and finger stick results.
• Use our Donor Information System, prepare donor charts, maintain accurate records, and coordinate donor compensation.
• Help identify operational opportunities for continuous improvement and initiate changes to center processes using company approved procedures.
• Be there for our donors, which includes working a variety of shifts, Saturdays and Sundays, and holidays.

Requirements

• A high school diploma or equivalent.
• Ability to walk and/or stand for the entire work shift.
• Will work evenings, weekends, and holidays.
• Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
• Ability to lift to 5 lbs., and occasionally lift materials up to 32 lbs. and rarely 50 lbs.
• Fine motor coordination, depth perception, and ability to hear equipment from a distance.

Qualifications

• Potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
• One or more years minimum experience working in a customer or patient facing role is helpful.

Skills

• Excellent communication skills.
• Attention to detail.
• Customer service orientation.

Benefits

• Comprehensive benefits program including retirement benefits, medical/dental, family leave, disability insurance, and more.
• Short-term incentives.
• Up to 80 hours of sick time and 120 hours of paid vacation per year.

Pay

The starting hourly wage for this position is $16.00. U.S. based employees may be eligible for short-term incentives and may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others.

Schedule

Most shifts last 4 to 6 hours per day, 3 or more days per week, designed to fit your life.