Medical Cost Assistance Program Rep - Hybrid- New Orleans

Job Duties

• Utilizes EPIC and census reports to conduct interview/screening of self-pay patients to identify eligibility for state/governmental financial programs.
• Utilizes Medicaid program knowledge when contacting Louisiana Department of Health to obtain application status.
• Enrolls patients in applicable programs following government financial program guidelines.
• Provides top quality customer service experience by providing appropriate/applicable levels of competency and professionalism with each patient contact.
• Works with supervisors to clear escalated patient inquiries, case management inquiries, and to ensure work queues remain current with daily departmental operations.
• Provides support, coaching, and training to new hires and existing staff.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

Qualifications

• Education Required - High School diploma or equivalent
• Preferred – Bachelors’ Degree
• Work Experience Required – 2 years of customer service, healthcare, or office experience
• Preferred – 3 Years Of Medicaid Experience