Medical Call Center Representative (Swing Shift 10am-8pm)

About the role

TEKsystems seeks Hospital Answering Services Representatives to support healthcare providers through MSI Call Center. Responsibilities include answering calls professionally, relaying messages, and maintaining confidentiality.

Responsibilities

• Answer incoming calls for hospitals, medical practices, and healthcare providers
• Accurately relay messages, page on-call physicians, nurses, and medical personnel
• Follow client-specific call handling instructions and emergency procedures
• Obtain and verify caller information while maintaining strict confidentiality
• Document all call activity clearly and accurately
• Identify urgent or emergent situations and escalate promptly
• Maintain compliance with HIPAA and data privacy standards
• Provide reassurance and clear communication to patients and family members
• Meet quality, accuracy, and performance metrics specific to healthcare answering services
• Participate in ongoing training related to medical terminology, client protocols, and compliance

Requirements

• High school diploma or equivalent
• Previous call center or customer service experience preferred
• Strong verbal communication and active listening skills
• Ability to remain calm, professional, and focused in high-pressure situations
• Excellent attention to detail and commitment to accuracy
• Basic computer skills and ability to navigate multiple systems simultaneously
• Reliable attendance, particularly for overnight, weekend, or holiday shifts
• Ability to handle sensitive and confidential information with discretion

Preferred Skills & Experience

• Experience in hospital answering services, medical offices, or healthcare call centers
• Familiarity with medical terminology and on-call physician workflows
• HIPAA or healthcare compliance training experience
• Strong typing and documentation skills
• Ability to follow scripts, protocols, and complex instructions precisely

Job Type & Location

This is a Contract to Hire position based out of Boston, MA. Swing Shift: 10am-8pm (Sunday and Monday off), 2nd Shift: 2pm-11pm (Wednesday and Sunday off)

Pay and Benefits

The pay range for this position is $22.00 - $25.00/hr. Benefits include Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan, Life Insurance, Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

About TEKsystems

We are a leading provider of business and technology services. We accelerate business transformation for our customers. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia. We are a strategic thinker, hands-on collaborator, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.