Medical Billing Customer Service Specialist

Job Summary

RAYUS now offers DailyPay! Work today, get paid today!

About the role

RAYUS Radiology is looking for a Customer Service Specialist to join their team. This is a full-time remote position working 40 hours per week, with shifts from 9:30am-6:00pm CST.

Responsibilities

• Customer Billing Assistance
• Assist clinics, referring doctors, attorneys, insurance companies and patients/responsible parties with medical billing questions
• Research explanation of benefits (EOBs) and/or denials in imaging system to assist patients and explain balances
• Respond to texts, email and mail regarding billing accounts, problem accounts, general questions and concerns in a timely manner; route to appropriate departmental resources as needed
• Escalate more complex inquiries to Senior Customer Service Specialist for support and resolution
• Communicate effectively with various departments within Revenue Cycle Management
• Meet or exceed team quality assurance standards
• Perform administrative duties such as:
• Email itemized statements and attorneys, requesting letters of protection (LOPs) from attorneys ensuring proper authorization is on file
• Update billing system with updated patient demographic information
• Make calls to referring doctors, patients, insurance companies, and attorneys to receive updated insurance or demographic information on patient accounts
• Research inaccurate and missed adjustments, duplicate charges, reverse collection decisions and insurance denials

Requirements

• High school diploma or equivalent
• 2 years’ customer service experience
• Prior medical billing experience preferred
• Associate degree preferred
• Bilingual in Spanish or other languages preferred

Qualifications

• High school diploma or equivalent
• Medical billing experience
• Associate degree
• Bilingual in Spanish or other languages

Skills

• Excellent communication skills
• Ability to work independently and manage multiple tasks
• Strong organizational and time management skills
• Knowledge of medical billing and insurance processes

Benefits

RAYUS offers benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more!

To learn more about RAYUS Radiology's benefits, visit their career page at www.rayusradiology.com/careers.

DailyPay implementation is contingent upon initial set-up period.