Medical Billing Call Specialist

Responsibilities

• Assumes other duties and responsibilities as assigned.
• Provide patients with information about office policies, procedures, and services.
• Collect patient payments and verify patient information.
• Provide excellent customer service by addressing inquiries and resolving issues timely.
• Remain calm and positive in a fast-paced environment.
• Multitask while answering calls and patient chats.
• Follow procedures and policies and report needed changes or patterns.

Qualifications

• Strong communication and customer service skills.
• Ability to remain calm, positive, and professional in stressful situations.
• Strong listening and problem-solving abilities.
• Comfortable navigating difficult patient conversations.
• Proficiency with Microsoft Office, including Word and Excel.
• Able to sit for extended periods while speaking and typing.
• Previous medical office, billing, call center, or customer service experience preferred.
• Medical billing experience preferred but willing to train the right candidate.
• Must be comfortable being on the phone most of the workday.
• Bilingual applicants highly encouraged to apply.