Medical Biller and Collections

About the role

At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. As a clinician-led, U.S.-based organization, we put people first—helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

We’re looking for a Medical Biller and Collections Specialist who wants their work to mean something—someone who brings care, accountability, and purpose to managing patient accounts and payer relationships.

Responsibilities

• Manage patient and customer billing accounts efficiently and accurately in alignment with company, state, federal, and payer standards
• Submit, review, and follow up on insurance claims to ensure timely and accurate reimbursement
• Resolve denials and aged claims proactively, working toward quick resolution and payment
• Communicate clearly and professionally with patients, caregivers, internal teams, and payers regarding financial responsibilities and claim status
• Review and update patient account records to ensure accuracy and completeness
• Monitor claims aging, minimizing balances outstanding beyond established benchmarks
• Serve as a resource for reimbursement and payer processing questions
• Follow all applicable Medicare, Medicaid, state, and insurance carrier regulations
• Identify opportunities to improve billing workflows, accuracy, and patient experience
• Bring reliability, discretion, and strong follow-through to daily responsibilities

Requirements

• High school diploma or GED
• Minimum of two (2) years of healthcare billing experience
• Strong computer proficiency and comfort learning billing systems
• Working knowledge of NYS Medicaid, Medicare Part B, and third-party payers
• Ability to follow direction while managing responsibilities independently

Preferred Qualifications

• Associate’s degree in Healthcare Services or a related field
• Prior billing experience with a home medical equipment or infusion provider

Benefits

• Purpose-driven work that directly supports patient access to care
• A patient-first, clinician-led culture
• Supportive, collaborative teammates across operations and finance
• Hybrid work model following training
• The opportunity to grow with a company building something meaningful

Pay

$26 USD – $28 USD

Schedule

• Monday–Friday, 8:30 AM–5:00 PM EST (subject to change based on business needs)
• Hybrid — following successful completion of onsite training, this role will work from one of the designated locations on Mondays, Wednesdays, and Fridays, with remote work on Tuesdays and Thursdays (work location subject to change based on business needs)

Physical demands

The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Occasionally required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear
• May occasionally lift and/or move up to 25 pounds
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus