Medical Authorizations Representative

About the role

Reno Orthopedic Center is seeking an enthusiastic and dedicated Medical Authorization Specialist to confirm health insurance benefits and obtain necessary approvals for orthopedic procedures, supporting both clinical efficiency and a positive patient journey at our Main location - 555 N. Arlington.

What sets us apart

Reno Orthopedic Center (ROC) is physician-owned, meaning decisions are made by those who understand patient care firsthand — and every team member's voice matters. We offer a fully integrated musculoskeletal health campus with on-site surgery, advanced imaging, therapy, urgent care, and specialty services like bone health and orthopedic oncology. With continuous growth and investment in new facilities and technology, ROC provides a forward-thinking environment built to support both exceptional patient care and your professional development. We've been the trusted name in musculoskeletal health across Northern Nevada for over 60 years — and we're still growing!

Responsibilities

• Obtain authorizations from patients' health insurance companies prior to treatment, including for surgeries, procedures, injections, referrals, durable medical equipment, imaging, etc.
• Interact with health insurance companies, various hospital departments and physician offices to effectively obtain authorizations for the next step in the treatment plan in a patient focused manner
• Input information in patient's electronic medical records accurately for each authorization obtained
• Collaborate with other members of the patient care team to ensure our quality patient care expectations are met
• Communicate with patient to confirm insurance information when authorization cannot be obtained

Requirements

• High School diploma or GED
• Knowledge of customer service principles and practices
• Experience using computer systems and applications, including entering data and typing
• Six (6) months of experience working in a medical office environment to gain an understanding of medical terminology

Preferred Qualifications

• Good knowledge of medical insurance and medical procedure authorizations

Benefits

At Reno Orthopedic Center (ROC), we believe that exceptional patient care starts with taking care of our people. We prioritize work-life balance by fostering a supportive, team-oriented environment where workloads are managed realistically, schedules are respected, and personal well-being is valued.

• Medical, dental, vision insurance
• Discounted orthopedic care at ROC
• Paid time off and holiday pay
• Extended sick leave
• 401(k) plan contributions with no match required
• EAP, disability and life insurance
• Health and fitness program
• Coffee shop onsite (main location)