Medical Asst Fam Med Bonita

About the role

The Medical Assistant at NCH is responsible for providing basic care to patients following established standards and practices. This role includes escorting patients to exam/procedure rooms, assisting with patient care, documenting interventions, and fulfilling clerical responsibilities.

Responsibilities

• Fulfill patient care responsibilities as assigned, including checking schedules and organizing patient flow.
• Escort patients to exam/procedure rooms.
• Observe, record, and report patient observations and reactions to drugs and treatments to providers.
• Assist patients as needed with walking, transfers, dressing, collecting specimens, preparing for exams, etc.
• Collect patient history including current medications, allergies, symptoms, etc.
• Provide patient care as directed by the provider, which may include screenings, treatments in accordance with established standards.
• Assist providers with various procedures as needed.
• Document in the Electronic Medical Record and relay information/instructions to patients/families.
• Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data.
• Answer patient phone calls and messages, act as a communication liaison between the patient and provider.
• Fulfill clerical responsibilities as assigned, such as filing or sending medical records, appointment scheduling.
• Collect and handle lab specimens following established standards and practices.
• Adhere to infection control safety guidelines, maintain equipment, instruments, and stock supplies.
• Utilize electronic referrals process to complete requested physician referrals to NCHMD specialists and ancillary services.

Qualifications

• Minimum of High School or GED required.
• Completion of Medical Assistant or practical nursing training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of one-year experience performing above duties in a medical office setting or medical capacity.
• Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
• Verified ability to take accurate patient vital signs.
• Excellent verbal and written communication skills with ability to effectively articulate and explain required information to patients.
• Knowledge of CPT and ICD9 codes.
• Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
• Knowledge of basic and specialty specific medical terminology.
• Capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control.